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Email us at: support@craft-ent.com



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Telecom Expense Management

As a key process within Craft’s approach, managing expenses is often a starting point for organizations who are most interested in properly managing and gaining visibility into their communications services and assets with common goals of cutting costs, increasing productivity and extracting more from their existing IT infrastructure.

Cloud

Demand for cloud-based solutions continues to grow as more and more popular business applications move to the cloud. We present our customers with services focused on their cloud-based business needs from data storage and security to disaster recovery and colocation.

Mobility Management

Service support is for organizations who are interested in reducing operational costs while simultaneously improving service level quality for an ever increasing spectrum of mobile network services and devices. Through a comprehensive and integrated combination of software and services, Craft covers everything mobile, from ordering devices, configuration, deployment, support and expense management, to cancelling contracts and recycling devices when employees leave.

Voice

We ensure our customers have the reliable voice services needed to stay connected. Whether looking for traditional phone, hosted voice or more advanced solutions, our providers offer cost-effective and scalable services to maintain vital business communications.

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Network

We connect customers with the flexible and scalable network services needed to support their business. Whether a few miles away or across the country, our providers help our customers stay in sync. Find the most reliable and secure network services available from the most reputable providers.

Asset Management

The proper management of hardware, software license and digital assets is one of the most important ways to reduce costs, minimize security and fraud risks and effectively manage capacity, availability as well as automate chargebacks across the organization.

IT and Telecom professionals have turned to solutions that can help automate and centralize the management of these ever evolving asset types, allowing the ability and flexibility to effectively increase visibility, automate processes, and drive business value throughout the organization.

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SD-WAN

SD‐WAN uses software and cloud‐based technologies to simplify delivery of WAN services to remote locations. SD‐WAN enables IT and business managers to deploy Internet‐based connectivity (with its benefits of ubiquity, high bandwidth and low cost) easily, quickly and with quality, reliability and security.

Our Philosophy

We are more than a telecom expense management firm. Our mission is to provide you with one-point-of-contact and accountability for all of your telephony and network needs. This means that you will no longer spend a large percentage of your time identifying, tracking down and following up on a number of your vendors when a problem or need arises.

 

We pride ourselves in efficient, friendly service and consider such service the cornerstone of our organization. We are prepared to offer the following comprehensive services with our single-point-of-contact and accountability as the foundation; a philosophy we challenge our competitors to and proudly stand behind.

Reduce Costs

Make sure that you aren’t still paying for services you have cancelled or never used. Be confident that your rate plans are optimized for your needs.

Expand Your Team

Our experienced expense management and technology specialists become an extension of your team, reducing your staffing needs and costly headcount

Error Resolution

Gain credits through monthly electronic invoice acquisition, validation and dispute of telecom billing errors. We will keep fighting for you until we have all billing errors resolved

Enhance Visibility

We pride ourselves on showing you our effectiveness and progress in reducing your costs through business intelligence reporting and dashboards

Additional Services

Our certified consultants have best-in-class expertise to provide services that not only monitor and secure our client’s networks, but also educate them on ways to grow their infrastructures with an emphasis on cost effectiveness and security.

Managed Network Devices

Security and Compliance

Network Cabling / Wiring

Internet / Failover Service

Managed Email

Computer Support

Managed Phone Solutions

Helpdesk Support

What Do Our Customers Say?

We pride ourselves in building strong relationships with our customers.

Consistent Communication

There are few companies or resources that I can ask to handle an issue and do not require follow-up. I can comfortably say, "I have asked Craft Enterprises to handle it.", and know it has been handled through the consistent communication and updates

P. Cipollina Vice President

Customer Satisfaction

Craft Enterprises treats every incident as if it were the only one on their plate at the time! They take all the worry away and follow through until resolution is reached to their customer’s 100% satisfaction….guaranteed!

F. Bordenkircher District Manager

Taking the Lead

Craft Enterprises continues to help us save money on our annual telecom spending, takes the lead on all acquisitions, and provides outstanding technical support to all of our locations across the US and Puerto Rico.

M. Oliveria IT Director

Never Disappointed

I've never been disappointed. Craft Enterprises is a top-notch organization built on satisfying its client needs related to telecom. They have been first to prepare, quick to respond, and phenomenal at obtaining results!

M. Laubecher District Manager

A Valued Partner

Craft Enterprises is a valued partner, saving us time and money by managing our telecom and internet services, allowing us to focus on our core business.  They are truly worth their weight in gold.

E. Hainrihar VP Operations